Sugar Phoenix

Unlike most coffee brands, Heirloom is a fully vertically integrated coffee roastery. We source, roast, package, and ship every bag ourselves. We never rely on contract roasters, co-packers, third-party logistics companies, or "roasting partners."

Every batch is handcrafted by our award-winning roasting team using our proprietary Culinary Roast™ Standard to maximize flavor and freshness and deliver an unmatched sensory experience.

For ground coffee, we never pre-grind. Each bag is ground only after your order is placed and immediately before shipping, ensuring it arrives at your door as fresh as possible, not after sitting pre-ground in a warehouse or on a retail shelf.

Remember, we're not a marketing company, we're a coffee roasting company.

Whether you choose whole bean or ground, your coffee is roasted, packaged, and shipped directly from our Oakland, California roastery to deliver the freshest coffee experience possible.

Absolutely. Every Heirloom coffee is sourced from 100% Regenerative Organic Certified® farms and undergoes one of the industry’s most rigorous testing programs.

Each and every lot of coffee is independently third-party lab tested three times for mold, mycotoxins and other naturally occurring toxins, heavy metals, and hundreds of synthetic pesticides and herbicides, including glyphosate/Roundup®.

Unlike companies that only test periodically or once a year, Heirloom tests at the lot level, meaning the specific coffee you receive has been tested and verified before it reaches your cup. Through our Clean Craft™ platform, every bag includes a QR code that allows you to view the lab results for that exact lot.

Every bag of Heirloom coffee is packaged immediately after roasting in premium, airtight, resealable bags with a one-way degassing valve. This allows naturally occurring CO₂ from freshly roasted coffee to escape while preventing oxygen from entering, preserving peak freshness, aroma, and flavor.

Unlike many large coffee brands, we don't manufacture massive production runs that sit in warehouses for months before they're sold. We also don't rely on nitrogen flushing to preserve aging coffee. Instead, we roast in small batches, package immediately, and ship directly from our Oakland, California roastery to your door.

The result is coffee that's naturally fresh, not coffee that's been engineered to survive months in storage. Once your order ships, you'll receive tracking information so you can follow it every step of the way.

For optimal flavor, store your coffee in a cool, dark place in an airtight container away from direct sunlight.

Yes, we offer a flexible subscription service. Set your preferred delivery frequency and adjust or cancel anytime—no long-term commitment required.

Our dedicated customer support team is here to help. Simply reach out through our contact page or our chat on the website, and we’ll be happy to assist you.

Additionally you can call our support line at 888-230-3841