You’re automatically enrolled when you create an account or place an order.

You earn points every time you shop on our website. That includes one-time purchases, subscription, merch, curated sets, or coffee kits.

Select an item to redeem from the Heirloom Passport pop up panel on the bottom left of your screen. Your claimed reward will be ready in your account with a discount code to use at checkout.

Your points will expire one year from your last account activity, like making a purchase or redeeming points. Don't worry! We will email you a warning to use your points before they expire.

Yes. Every bag in your subscription earns points. Stock up on more at once, and you’ll see your rewards grow faster with every delivery.

No. Points are tied to your account. Additionally, you cannot combine points with another account.

Because this isn’t just about buying coffee. It’s about recognizing the ritual and the decision to choose something better, over and over again.

The Heirloom Passport simply gives something back.

You can contact Customer Service at: info@heirloomcoffeeroasters.com for any questions or support.

No. Your payment information is securely encrypted and processed by trusted providers like Visa, Mastercard, and Shopify, along with our subscription partner, Recharge. We don’t have access to or store your full credit card details.

We gather your contact details like your name, email and address to ship coffee to, along with your purchase history.  We never use your personal data for any reason other than to enhance your experience with Heirloom and Passport.  Heirloom does not sell or share your personal information with any third party.  To see our complete Privacy Policy click here.

To stop earning and redeeming points, submit your email in the form here.